Refund and Cancellation Policy

Last updated: 25 May 2026

This Refund and Cancellation Policy ("Policy") explains when and how you may cancel your AceCopilot subscription and the limited circumstances in which we provide refunds. This Policy forms part of and is incorporated into our Terms of Service.

Summary

• Cancel anytime. You can cancel your subscription at any time. Your access continues until the end of your current paid billing period.
• Subscriptions are non-refundable. We do not provide pro-rated refunds for unused portions of your billing period after cancellation.
• Limited exceptions exist for verified technical failures, duplicate charges, and billing errors — see Section 4.
• Free tier requires no payment and therefore no refund process applies.

1. Subscription plans

We offer the following plans, each billed in Indian Rupees (INR) through our Payment Processor, Razorpay:

Pricing is published on our Pricing Page. We may change prices in accordance with Section 5.1 of the Terms of Service.

2. Cancellation

You may cancel your subscription at any time:

• Through your account settings at app.acecopilot.ai → Settings → Subscription → Cancel, or
• By emailing support@acecopilot.ai from the address registered on your account.

When you cancel:

• Your subscription will not renew at the next billing cycle.
• You retain full access to paid features until the end of your current paid billing period.
• After your current period ends, your account is automatically downgraded to the Free tier. You do not lose your account or your data — only access to paid features.

You can re-subscribe at any time.

3. No general refunds

Once a subscription payment has been processed, the amount is non-refundable. We do not provide refunds — partial, pro-rated, or otherwise — for:

• Cancellations made part-way through a billing period (you continue to have access until the period ends, but receive no refund);
• Unused portions of a Pro monthly or Ultimate quarterly subscription;
• Decisions to switch to a lower-priced plan during an active billing period;
• Decisions not to use the Services after subscribing;
• Outcomes of interviews, examinations, sales calls, or any other professional or personal scenarios in which the Services were used (per Section 7.2 and Section 10 of the Terms of Service);
• Inaccurate, incomplete, or unsuitable AI-generated Output (per Section 4.4 of the Terms of Service);
• Compatibility issues with specific operating systems, hardware configurations, browsers, or third-party meeting platforms after you have already subscribed — we recommend testing the Free tier first to confirm compatibility before paying;
• Account suspension or termination resulting from your breach of the Terms of Service or Acceptable Use Policy, including violations of Recording Laws or workplace/academic policies.

4. Limited refund exceptions

We may, at our sole discretion, issue a refund in the following limited circumstances. All requests must be made in writing to support@acecopilot.ai within the timeframe stated below.

4.1 Verified technical failure

If a verified technical issue on our side prevents you from using a paid feature for which you have actively subscribed, and we are unable to resolve the issue within a reasonable time, we may issue a partial refund proportional to the period of unavailability.

To qualify:

• You must report the issue in writing within 7 days of first encountering it.
• You must provide reasonable detail (steps to reproduce, screenshots or screen recording where relevant, your operating system, your browser or app version).
• The issue must be reproducible and attributable to a defect in the Services — not to your local network, microphone, operating-system permissions, third-party platform, or factors outside our reasonable control.

We will respond within 3 business days of receiving a complete report.

4.2 Duplicate or erroneous charge

If you have been charged more than once for the same billing period, or charged for a plan you did not select, contact us within 30 days of the disputed charge with the transaction details (order ID, date, amount). After verification, we will refund any genuinely duplicate or erroneous amount.

4.3 Unauthorized charge on your account

If you believe a charge was made to your payment instrument without your authorization (for example, by a family member or via account compromise), contact us within 15 days of the charge. We will investigate in coordination with Razorpay. If the charge is verified as unauthorized, we will refund the amount and may, at our discretion, suspend or terminate the account involved.

4.4 Cancellation immediately after first charge

If you cancel your first paid subscription within 24 hours of the initial charge AND have not actively used the paid features (defined as: started no transcription session, made no AI-answer queries, and used the desktop app for fewer than 10 minutes total), we may issue a full refund as a one-time courtesy. This exception applies only once per customer and only to the very first paid subscription. Renewals and subsequent subscriptions are not eligible.

5. How refunds are processed

When a refund is approved:

• It is issued to the original payment method through Razorpay.
• Processing time: typically 5–10 business days for the amount to appear in your account, depending on your bank or card issuer.
• Refunds are issued in Indian Rupees (INR). We do not bear any foreign-exchange loss, conversion fee, or currency-conversion difference.
• Bank fees, currency-conversion charges, or any deductions imposed by your card issuer or bank are not the responsibility of AceCopilot.

We do not issue refunds in cash, store credit, gift cards, or any form other than reversal to the original payment method.

6. Failed payments and auto-downgrade

If a renewal payment fails:

• Razorpay will retry the charge in accordance with its standard retry schedule.
• You will receive an email notification of the failure and a link to update your payment method.
• If payment is not received within 3 days of the scheduled renewal date, your account will be automatically downgraded to the Free tier and access to paid features will be suspended.
• To restore access, update your payment method and pay any outstanding fees.

You will not be charged late fees beyond the original subscription amount.

7. Chargebacks and disputes

We strongly prefer that you contact us at support@acecopilot.ai before disputing a charge with your bank or card issuer. Most billing concerns can be resolved within 1–2 business days.

If you initiate a chargeback through your bank or Razorpay's dispute system without first contacting us:

• We may suspend your account during the dispute period.
• If the chargeback is decided in our favor, your account may be permanently terminated and you may be barred from creating future accounts.
• If the chargeback is decided in your favor, you will not be eligible to re-subscribe to the Services using the same payment instrument.

We will cooperate fully and in good faith with all legitimate disputes raised through Razorpay's dispute resolution process.

8. Free tier

The Free tier is provided at no cost. Because no payment is taken, no refund is applicable. Use of the Free tier is subject to the Terms of Service and the Acceptable Use Policy. We may suspend, modify, or terminate Free-tier access at any time and without notice, in accordance with Section 2.6 of the Terms of Service.

9. AceCopilot HR Service (separate product)

The AceCopilot HR Service is a separate, one-time-purchase product distinct from the subscription plans in Section 1. The pricing, payment model, deliverables, and refund terms below apply ONLY to the HR Service — not to the Free, Pro, or Ultimate subscription plans.

9.1 Pricing and inclusion

The HR Service is purchased via the public onboarding form at app.acecopilot.ai/hr-service. No AceCopilot account or subscription is required.

9.2 Pay-on-results guarantee

We commit to a minimum of 10 HR calls per month during the 90-day program. If we deliver fewer than 10 verified HR calls in any individual month:

• We extend that month free of charge until the 10-call minimum is met, OR
• We refund the pro-rated value of that month (₹5,000 ÷ 3 = ₹1,666.66 per month), at your election.

If the total across the full 90-day program falls below 30 verified HR calls, you may request a full refund of ₹5,000.

A "verified HR call" means a documented voice or video conversation (minimum 5 minutes) with a hiring representative (in-house recruiter, hiring manager, or talent partner) of an Indian organisation, logged in your weekly Telegram call-log and email summary. Cold messages, automated responses, and outreach attempts without a reply do not count.

9.3 HR-specific refund requests

Refund requests under the pay-on-results guarantee must be made in writing to support@acecopilot.ai within 30 days of the program end date (90 days from your payment date).

Include in your email:

• Subject line: "HR Refund Request — [Razorpay Order ID]"
• Your Razorpay Order ID (visible on the thank-you page and welcome email)
• Reason for the refund request (e.g., "Month 2: only 7 verified HR calls, requesting pro-rata refund of ₹1,666.66")
• Your bank or UPI details for the refund destination (must match the original payment instrument)

We will acknowledge within 2 business days and respond with a decision within 7 business days.

9.4 What is NOT eligible for refund

The pay-on-results guarantee does NOT apply to, and we do not refund, the following:

• Cases where you stopped responding to your dedicated team for more than 7 consecutive days (we cannot deliver HR calls without your active participation)
• Cases where you withdrew consent for outreach mid-program, or instructed us to stop reaching companies
• Decisions to accept or decline a specific job offer (we deliver calls; offer acceptance is your decision)
• Salary expectations, location restrictions, or notice-period requirements you provided being misaligned with market reality (we encourage realistic ranges; the consult is free for this reason)
• Refusal to attend HR calls that were scheduled at your stated preferred time
• Disqualification by a target company based on your background, experience, or interview performance
• Outcomes of the HR calls themselves (interview success, offer terms, or hiring decisions)
• The 16 onboarding fields containing material misrepresentations of your experience, current employer, or salary

9.5 Cancellation by you, mid-program

You may cancel the HR Service at any time by emailing support@acecopilot.ai. On cancellation:

• We stop all outreach within 24 hours.
• We retain the right to count any HR calls already delivered against the program minimum.
• A pro-rata refund is calculated based on completed months, NOT calendar days. Completed months are returned at ₹1,666.66 per remaining month.
• Refunds for mid-program cancellation are at our discretion and require evidence that we were unable to deliver despite your good-faith participation.

9.6 Refund processing

Approved HR refunds are processed through Razorpay to the original payment instrument (typical processing time: 5–10 business days). Currency: Indian Rupees (INR) only. Sections 5 (refund processing), 7 (chargebacks and disputes), and 11 (Changes to this Policy) of this Policy apply to the HR Service equally.

10. How to request a refund

To request a refund under any of the exceptions in Section 4:

1. Email support@acecopilot.ai from the email address registered on your account.
2. Include in the email:
   • Subject line: "Refund Request — [Order ID]"
   • Your account email
   • Razorpay order or payment ID (visible in your invoice or account billing history)
   • Date and amount of the charge
   • Reason for the refund request, with supporting evidence (screenshots, screen recording, or written description as applicable)
3. We will acknowledge your request within 2 business days and respond with a decision within 7 business days of receiving a complete request.
4. Approved refunds are processed within 5–10 business days to the original payment method.

11. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent change. For material changes, we will provide at least 15 days' notice by email and/or in-product notification before the change takes effect. Refund requests are evaluated under the Policy in effect on the date of the relevant transaction.

12. Contact

For all refund and cancellation queries:

• Email: support@acecopilot.ai
• Response SLA: 2 business days for acknowledgement; 7 business days for resolution

Operator: Shubham Tayade, sole proprietor Business location: Pimpri-Chinchwad, Maharashtra, India

Related Policies

• Terms of Service
• Privacy Policy
• Cookie Policy
• Acceptable Use Policy

This Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.