Contact Us
Have a question, a bug to report, or a feature you want to see? We'd like to hear from you.
The fastest way to reach us is by email. We aim to respond within 24 business hours (Monday to Friday, IST).
Email us
Support: support@acecopilot.ai
For most things — product help, bug reports, account or billing issues, general questions — this is the right inbox. We monitor it actively.
For specialised enquiries:
- Privacy and data requests — privacy@acecopilot.ai (DPDP Act, GDPR, account deletion, data export)
- Legal notices and partnerships — legal@acecopilot.ai
- General hello — hello@acecopilot.ai
Or send us a message
If you'd rather not open your email client, use the form below. Your message goes straight to our support inbox.
<!-- ContactForm component renders here -->Before you write
A few things that help us help you faster:
- Mention your account email if your question is about your account or a payment.
- Describe what you were doing when something broke — the steps to reproduce a bug are the single most useful thing in any bug report.
- Attach a screenshot or screen recording if relevant. Visuals beat paragraphs.
- Tell us your operating system and app version for desktop-app issues.
Response times
| Type of enquiry | Response SLA |
|---|---|
| Product support, bug reports | Within 24 business hours |
| Billing, refund, account issues | Within 2 business days |
| Privacy and data requests (DPDP / GDPR) | Within 30 days, per applicable law |
| Legal notices | Within 7 business days |
Business hours are Monday to Friday, 10:00 AM to 7:00 PM IST. We are closed on Indian public holidays.
Sales, partnerships, press
For sales enquiries, partnerships, or press, write to hello@acecopilot.ai with a brief note about what you have in mind. We're a small team and we read everything, but we may not be able to respond to every sales pitch.
A note on what we cannot help with
- Outcomes of interviews, examinations, or sales calls. AceCopilot is a tool that assists you in real time — the result of any conversation depends on you, the other party, and many factors outside our control. See our Terms of Service for details.
- Account access for someone other than the registered user. For your safety, we will only act on requests from the email address registered on the account.
- Restoring deleted data after the retention window. Once data has aged out of our systems per the Privacy Policy retention schedule, it cannot be recovered.